Frequently Asked Questions about Data Breaches
What is a data breach?
A data breach is an incident in which sensitive, protected or confidential data has intentionally been accessed, viewed, stolen or used by someone who is not authorized to do so. Often, data breaches are committed by criminals trying to steal financial information. However, data breaches can also be unintentional. For example, information may be accidentally exposed or lost due to the negligence of an employee.
Will this affect my account?
The State Bank takes data breaches very seriously. While we are constantly monitoring all of our accounts for fraud, we have decided to reissue cards for all of our customers affected by the Target data breach. Please note that while debit card numbers were accessed; your actual bank account number was not disclosed.
What can I do to protect myself?
Protecting your account and your information is a partnership between you and The State Bank. The most important thing you can do is monitor your account closely. View your account online and check your statement regularly and sign-up for text and mobile alerts. Alert us immediately if you see any suspicious activity on your account. Also, beware of fraudulent emails requesting personal and financial information. We will never request that type of information by email, phone and/or fax.
Are you issuing me a new card?
To avoid any fraud attempts, our bank has decided to reissue cards to all of our customers affected by the Target data breach. Although this may cause an inconvenience to you, we believe it is an important step to prevent future fraud and protect your information.
Why does it take so long to get my new card?
We are making new cards available as quickly as possible. Reissuing your card protects you and your account from fraud. Other forms of payment remain available such as cash, checks and online bill payment.
Will I be responsible for fraud on my account?
You will not have to pay a penny for any unauthorized transactions as a result of this data breach. The State Bank will reimburse you for any fraudulent activity related to the Target data breach. We encourage you to monitor your account regularly and alert us immediately if you see a fraudulent transaction.
Is it safer to use cash?
Most of the debit and credit card transactions made by U.S. consumers are safe. While you may suffer some inconvenience in the event of a data breach, The State Bank will cover any fraud that takes place related to the Target data breach. Carrying large amounts of cash can be unsafe and if the money is stolen, it’s gone for good.
What if I used my card at Target from Nov. 27 to Dec. 15?
Target has set up a hotline for customers affected by the breach. Contact them at 1-866-852-8680 to find out if you are a victim. Target says it will also notify via e-mail customers whose personal information was taken, provided they have their e-mail address. However, beware of emails that claim to come from Target that request personal or account information as they could be phishing emails sent from fraudsters taking advantage of this situation.
I’ve been hearing a lot about EMV and Chip and PIN. If I was using an EMV card at Target, would my data be more secure?
Chip technology does add a layer of protection to credit card transactions but it may not have protected your information in this particular breach. Unencrypted data still can be transmitted during an EMV transaction and used to make purchase online. However, the information traditionally stolen from the mag-stripe cards could not be used to create counterfeit cards.